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two step verification and login

  • May 22, 2025
  • 1 reply
  • 29 views
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When I try to sign in with me email and password, I am asked to do 2 step verification. On every device, it doesn't work. I couldn't receive the code, and I have tried several times, and nothing happens. Even cannot login now.I am the only one with access to my devices, and want 2 step turned off. I can't do that if i can't get through it the first time.

    1 reply

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    Hi there,

    Welcome to the Box Community!

    I'm sorry for the confusion. I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 

     

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