Skip to main content
Question

two box profiles with same email address - missing files

  • May 22, 2025
  • 2 replies
  • 28 views

Forum|alt.badge.img

Hi. I desperately need help. I had box on two different computers and with different files, but didn't realize I was using the same email address for both. When I logged into the 2nd computer, I guess it synced on both computers, but it didn't keep all files, it's only showing the old files on the 1st computer and the files from the 2nd computer are gone/missing. How can I recover the files that I am missing? please help

2 replies

Forum|alt.badge.img

Hi there, 

Welcome to the Box Community!

We saw that this issue is already being addressed via a ticket with support. Please continue working with the support representative helping on looking into this and reach out if you have questions.

Best, 


Forum|alt.badge.img

I am having this same issue, how do I submit a ticket.