Skip to main content
Question

Turn off email notification (from box ) when file upload using email

  • May 22, 2025
  • 3 replies
  • 75 views
C
Forum|alt.badge.img

Hi

I have a requirement to upload files (using email) to a box folder. Tried many ways to stop the email notification from box upon upload of file but failed.

I have been checking many forum articles including the following one. No proper method found so far. 

https://support.box.com/hc/en-us/community/posts/360049181994-Turn-off-e-mail-notifications

any suggestions will be very helpful. 

** Additionally I tried to upload two files using a single email. it was successful. However box system generated two emails notifying us in each email the delivery success of each file. I thought that I would receive one email and it will mention about both files. 

Thx

 

 

    3 replies

    C
    Forum|alt.badge.img

    Hi Peter, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you would like to disable email notification for uploads via Email. Unfortunately, this type of notification is one of those notifications that cannot be turned off in Box. 

    • Email Upload Success/Failure notifications
      • When using the Email Upload functionality, Box will send the uploading user an email to confirm whether their upload completed successfully or failed.

    For details, please take a look at this article: https://support.box.com/hc/en-us/articles/360043694954-What-Box-Email-Notifications-Cannot-Be-Disabled- 

    Thanks for reaching out and if you have questions, please let us know.

    Regards,

    C
    Forum|alt.badge.img

    Thanks for the reply. Any plans to add this in functionality in the near future? 

    C
    Forum|alt.badge.img

    Hi Peter, 

    This is currently not on our roadmap, however, if this is something you would like to be able to do, I would highly recommend submitting this feature request at pulse.box.com - our product feedback page accessible to all our members.

    You can post this idea in Box Pulse and share your use case on how this will help with your productivity and your team. Our product managers review these requests and take them into consideration for future product development. 

    Sincerely,

    Terms of ServiceAccessibility statement