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Trying to upgrade before trial ends

  • May 22, 2025
  • 1 reply
  • 58 views
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I am on the basic trial version and it will end in 6 days. I have all of my documents in Box and want to upgrade to the next level where I have unlimited space and other features. I see no place to do this? I received an email the first day suggesting I do this and I replied that I do want to do this, but so far crickets. Help!! I don't want to lose my documents! I run a business where I need to use this 

    1 reply

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    Hi Paula, 

    Welcome to the Box Community!
     
    It seems you already have an open ticket for this issue with our Billing department, please continue working with them and check your email for updates.
     
    Thanks for your participation in the forum and let us know how if you have any questions!
     
    Best,
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