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Question

Trying to reset password but never getting email

  • May 23, 2025
  • 1 reply
  • 10 views
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Hi,

I need to access an account but I cannot remember the password. When I submit a request to reset the password I do not receive an email. I had to make this account so that so that I could post this. I need to reset the password of another account

Thanks,

Margaret

    1 reply

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    Hi Aira,

    Welcome to the Box Community!

    I've investigated our email server logs and it looks like the email address is not on our bounce or suppression list.

    Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

    If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

    Please make sure that your email client is not blocking emails from

     

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com


    You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications

    Please reply if this issue persists and we will continue to investigate.

    Thanks!

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