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Trying to change or add email address

  • May 22, 2025
  • 1 reply
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I am trying to change my email address. All the help says to open your account or contact the admin.  I'm a single user and cannot locate the admin portal. 

other help says to add the new email address to your profile and when I do that it sends me an email to authenticate,but keeps coming back with this message:    box.zendesk.com refused to connect.

This shouldn't be so difficult. 

    1 reply

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    Hi Kristin,

    Welcome to the Box Community! 
     
    I'm sorry for the confusion. Let me help.
     
    Login to your Box account using your Box credentials through this link: https://app.box.com/login.
     
    Please go to Account Settings> Account> Login and Email Addresses.
     
    Free users will need to add or "Link Personal Email" to be able to change your primary email address in Box.
     
    To add an email address:
    • Click Link Personal Email.
    • Enter your new email address and click the Save button.
    • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
    • Once your secondary email is linked and verified, you will have the option to "Make it Primary".To make a secondary address your primary address, just click Make Primary button.

    https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail

    Best,

     

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