Hi,
I’m unable to view or download any files on box.com. I have already followed the steps in Box community for this type of issue but the problem persists. I have also contacted my organization’s IT about the issue and they’ve assured me that nothing is blocking the files.
I can use other clouds similar to box and download files from them. So the issues is strictly with box.com.
Can you help me?
I followed the steps under “Testing Your Network Connection” and these were the results:
Browser Headers:
Connection: close
Content-Length: 298
Accept: application/json
Origin: https://www.box-test.com
Referer: https://www.box-test.com/
Sec-Ch-Ua: "Chromium";v="136", "Microsoft Edge";v="136", "Not.A/Brand";v="99"
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0
X-Csrftoken: undefined
Content-Type: application/json
Sec-Fetch-Dest: empty
Sec-Fetch-Mode: cors
Sec-Fetch-Site: same-origin
Accept-Encoding: gzip, deflate, br, zstd
Accept-Language: en-US,en;q=0.9,pt-PT;q=0.8,pt;q=0.7
Sec-Ch-Ua-Mobile: ?0
Sec-Ch-Ua-Platform: "Windows"
X-Cloud-Trace-Context: 868cc0845d601de723334faeac878cab/6002717815335153238
X-Forwarded-Proto: https
Via: 1.1 google
X-Box-Geo-City-Lat-Long:
X-Box-Client-Protocol: HTTP/1.1
X-Box-Original-Ip: 155.140.133.216
X-Box-Geo-Location: ,
X-Box-Original-Tls-Cipher: cca8
X-Box-Original-Tls-Protocol: TLSv1.2
X-Box-Geo-Country: GB
X-Box-Ja3: 704b387233d20e2b1df421fedbfb7e9a
X-Box-Client-Rtt: 3
X-Box-Domain-Vip: 74.112.186.140
X-Box-Sni-Hostname: www.box-test.com
X-Forwarded-For: 155.140.133.216,74.112.186.140
B. To further test the speed and health of your Internet connection to Box, follow these steps to run the Box Connection Diagnostics test from within your Box account:
=========================================================================
User ID: 42643799279
Current User Time: 1749653658
=========================================================================
PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 721, 270, 290ms.
Minimum ping: 270ms. Maximum ping: 721ms. Average ping: 427ms.
-------------------------------------------------------------------------
Checking ping to https://ent.box.com
Pings: 684, 280, 284ms.
Minimum ping: 280ms. Maximum ping: 684ms. Average ping: 416ms.
-------------------------------------------------------------------------
Checking ping to https://account.box.com
Pings: 617, 275, 281ms.
Minimum ping: 275ms. Maximum ping: 617ms. Average ping: 391ms.
-------------------------------------------------------------------------
Checking ping to https://app.boxenterprise.net
Pings: 663, 301, 290ms.
Minimum ping: 290ms. Maximum ping: 663ms. Average ping: 418ms.
-------------------------------------------------------------------------
Checking ping to https://app.boxcn.net
https://app.boxcn.net failed or timed out. Please check to make sure the url is not blocked by a firewall.
=========================================================================
PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
Failed to download the initial test image for "https://dl.boxcloud.com".
Aborting the remainder of the download tests for "https://dl.boxcloud.com" due to download failure.
-------------------------------------------------------------------------
Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 549ms (151 kbps).
The 33KB file loaded in 457ms (591 kbps).
The 71KB file loaded in 293ms (1985 kbps).
The 252KB file loaded in 401ms (5153 kbps).
The 1137KB file loaded in 722ms (12897 kbps).
The 4445KB file loaded in 2155ms (16899 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 293ms
Peak Download (accounting for latency): 19557 kbps
-------------------------------------------------------------------------
Checking download throughput to https://usw1.boxcloud.com
The 10KB file loaded in 855ms (97 kbps).
The 33KB file loaded in 460ms (587 kbps).
The 71KB file loaded in 511ms (1138 kbps).
The 252KB file loaded in 851ms (2428 kbps).
The 1137KB file loaded in 1240ms (7509 kbps).
The 4445KB file loaded in 2590ms (14061 kbps).
6 out of 6 requests to "https://usw1.boxcloud.com" succeeded.
Latency: 460ms
Peak Download (accounting for latency): 17097 kbps
-------------------------------------------------------------------------
Checking download throughput to https://nane1.boxcloud.com
The 10KB file loaded in 783ms (106 kbps).
The 33KB file loaded in 472ms (572 kbps).
The 71KB file loaded in 538ms (1081 kbps).
The 252KB file loaded in 699ms (2956 kbps).
The 1137KB file loaded in 1226ms (7595 kbps).
The 4445KB file loaded in 2657ms (13706 kbps).
6 out of 6 requests to "https://nane1.boxcloud.com" succeeded.
Latency: 472ms
Peak Download (accounting for latency): 16666 kbps
-------------------------------------------------------------------------
Checking download throughput to https://euw2.boxcloud.com
The 10KB file loaded in 1396ms (59 kbps).
The 33KB file loaded in 727ms (371 kbps).
The 71KB file loaded in 861ms (676 kbps).
The 252KB file loaded in 1383ms (1494 kbps).
The 1137KB file loaded in 2002ms (4651 kbps).
The 4445KB file loaded in 4053ms (8985 kbps).
6 out of 6 requests to "https://euw2.boxcloud.com" succeeded.
Latency: 727ms
Peak Download (accounting for latency): 10949 kbps
-------------------------------------------------------------------------
Checking download throughput to https://euc1.boxcloud.com
The 10KB file loaded in 1189ms (70 kbps).
The 33KB file loaded in 806ms (335 kbps).
The 71KB file loaded in 950ms (612 kbps).
The 252KB file loaded in 1487ms (1390 kbps).
The 1137KB file loaded in 2236ms (4164 kbps).
The 4445KB file loaded in 3933ms (9259 kbps).
6 out of 6 requests to "https://euc1.boxcloud.com" succeeded.
Latency: 806ms
Peak Download (accounting for latency): 11645 kbps
-------------------------------------------------------------------------
Checking download throughput to https://ane1.boxcloud.com
The 10KB file loaded in 1771ms (47 kbps).
The 33KB file loaded in 1034ms (261 kbps).
The 71KB file loaded in 1481ms (393 kbps).
The 252KB file loaded in 1525ms (1355 kbps).
The 1137KB file loaded in 2136ms (4359 kbps).
The 4445KB file loaded in 4477ms (8134 kbps).
6 out of 6 requests to "https://ane1.boxcloud.com" succeeded.
Latency: 1034ms
Peak Download (accounting for latency): 10577 kbps
-------------------------------------------------------------------------
Checking download throughput to https://ause1.boxcloud.com
The 10KB file loaded in 2273ms (36 kbps).
The 33KB file loaded in 1297ms (208 kbps).
The 71KB file loaded in 1546ms (376 kbps).
The 252KB file loaded in 1952ms (1059 kbps).
The 1137KB file loaded in 3253ms (2862 kbps).
The 4445KB file loaded in 4382ms (8311 kbps).
6 out of 6 requests to "https://ause1.boxcloud.com" succeeded.
Latency: 1297ms
Peak Download (accounting for latency): 11804 kbps
-------------------------------------------------------------------------
Checking download throughput to https://sae1.boxcloud.com
The 10KB file loaded in 781ms (106 kbps).
The 33KB file loaded in 451ms (599 kbps).
The 71KB file loaded in 500ms (1163 kbps).
The 252KB file loaded in 638ms (3239 kbps).
The 1137KB file loaded in 1196ms (7785 kbps).
The 4445KB file loaded in 3215ms (11327 kbps).
6 out of 6 requests to "https://sae1.boxcloud.com" succeeded.
Latency: 451ms
Peak Download (accounting for latency): 13175 kbps
-------------------------------------------------------------------------
Checking download throughput to https://ase.boxcloud.com
The 10KB file loaded in 842ms (98 kbps).
The 33KB file loaded in 486ms (556 kbps).
The 71KB file loaded in 532ms (1093 kbps).
The 252KB file loaded in 824ms (2508 kbps).
The 1137KB file loaded in 1113ms (8366 kbps).
The 4445KB file loaded in 2674ms (13619 kbps).
6 out of 6 requests to "https://ase.boxcloud.com" succeeded.
Latency: 486ms
Peak Download (accounting for latency): 16643 kbps
-------------------------------------------------------------------------
Checking download throughput to https://euw9.boxcloud.com
The 10KB file loaded in 775ms (107 kbps).
The 33KB file loaded in 533ms (507 kbps).
The 71KB file loaded in 829ms (702 kbps).
The 252KB file loaded in 875ms (2361 kbps).
The 1137KB file loaded in 1210ms (7695 kbps).
The 4445KB file loaded in 2669ms (13644 kbps).
6 out of 6 requests to "https://euw9.boxcloud.com" succeeded.
Latency: 533ms
Peak Download (accounting for latency): 17049 kbps
-------------------------------------------------------------------------
Checking download throughput to https://euw1.boxcloud.com
The 10KB file loaded in 811ms (102 kbps).
The 33KB file loaded in 490ms (551 kbps).
The 71KB file loaded in 500ms (1163 kbps).
The 252KB file loaded in 643ms (3213 kbps).
The 1137KB file loaded in 1077ms (8646 kbps).
The 4445KB file loaded in 2658ms (13701 kbps).
6 out of 6 requests to "https://euw1.boxcloud.com" succeeded.
Latency: 490ms
Peak Download (accounting for latency): 16797 kbps
-------------------------------------------------------------------------
Checking download throughput to https://as1.boxcloud.com
The 10KB file loaded in 1619ms (51 kbps).
The 33KB file loaded in 924ms (292 kbps).
The 71KB file loaded in 537ms (1083 kbps).
The 252KB file loaded in 720ms (2870 kbps).
The 1137KB file loaded in 1103ms (8442 kbps).
The 4445KB file loaded in 2797ms (13020 kbps).
6 out of 6 requests to "https://as1.boxcloud.com" succeeded.
Latency: 537ms
Peak Download (accounting for latency): 16113 kbps
=========================================================================
PART 3 of 3: Testing upload to different Box hostnames...
-------------------------------------------------------------------------
Checking upload speed to https://upload.app.box.com
The 9.8KB file loaded in 322ms (248 kbps).
The 97.7KB file loaded in 524ms (1527 kbps).
The 976.6KB file loaded in 1629ms (4911 kbps).
The 9.5MB file loaded in 11753ms (6807 kbps).
4 out of 4 requests to "https://upload.app.box.com" succeeded.
Upload Speed: 6806 kbps
-------------------------------------------------------------------------
Checking upload speed to https://upload.ent.box.com
The 9.8KB file loaded in 1441ms (56 kbps).
The 97.7KB file loaded in 541ms (1479 kbps).
The 976.6KB file loaded in 1609ms (4972 kbps).
The 9.5MB file loaded in 11248ms (7112 kbps).
4 out of 4 requests to "https://upload.ent.box.com" succeeded.
Upload Speed: 7112 kbps
-------------------------------------------------------------------------
Checking upload speed to https://upload.app.boxenterprise.net
The 9.8KB file loaded in 460ms (174 kbps).
The 97.7KB file loaded in 921ms (869 kbps).
The 976.6KB file loaded in 2540ms (3150 kbps).
The 9.5MB file loaded in 12760ms (6270 kbps).
4 out of 4 requests to "https://upload.app.boxenterprise.net" succeeded.
Upload Speed: 6269 kbps
-------------------------------------------------------------------------
Checking upload speed to https://upload.app.boxcn.net
Initial connection timed out for https://upload.app.boxcn.net on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.boxcn.net due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-usw1.app.box.com
The 9.8KB file loaded in 465ms (172 kbps).
The 97.7KB file loaded in 946ms (846 kbps).
The 976.6KB file loaded in 2434ms (3287 kbps).
The 9.5MB file loaded in 12086ms (6619 kbps).
4 out of 4 requests to "https://fupload-usw1.app.box.com" succeeded.
Upload Speed: 6619 kbps
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Checking upload speed to https://fupload-nane1.app.box.com
The 9.8KB file loaded in 573ms (140 kbps).
The 97.7KB file loaded in 863ms (927 kbps).
The 976.6KB file loaded in 2665ms (3002 kbps).
The 9.5MB file loaded in 13894ms (5758 kbps).
4 out of 4 requests to "https://fupload-nane1.app.box.com" succeeded.
Upload Speed: 5757 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-euw2.app.box.com
The 9.8KB file loaded in 237ms (338 kbps).
The 97.7KB file loaded in 446ms (1794 kbps).
The 976.6KB file loaded in 3500ms (2286 kbps).
The 9.5MB file loaded in 11167ms (7164 kbps).
4 out of 4 requests to "https://fupload-euw2.app.box.com" succeeded.
Upload Speed: 7163 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-euc1.app.box.com
The 9.8KB file loaded in 453ms (177 kbps).
The 97.7KB file loaded in 468ms (1709 kbps).
The 976.6KB file loaded in 1395ms (5735 kbps).
The 9.5MB file loaded in 12675ms (6312 kbps).
4 out of 4 requests to "https://fupload-euc1.app.box.com" succeeded.
Upload Speed: 6311 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-ane1.app.box.com
The 9.8KB file loaded in 1540ms (52 kbps).
The 97.7KB file loaded in 1932ms (414 kbps).
The 976.6KB file loaded in 2374ms (3370 kbps).
The 9.5MB file loaded in 16957ms (4718 kbps).
4 out of 4 requests to "https://fupload-ane1.app.box.com" succeeded.
Upload Speed: 4717 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-ause1.app.box.com
The 9.8KB file loaded in 611ms (131 kbps).
The 97.7KB file loaded in 1276ms (627 kbps).
The 976.6KB file loaded in 3131ms (2555 kbps).
The 9.5MB file loaded in 16331ms (4899 kbps).
4 out of 4 requests to "https://fupload-ause1.app.box.com" succeeded.
Upload Speed: 4898 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-sae1.app.box.com
The 9.8KB file loaded in 491ms (163 kbps).
The 97.7KB file loaded in 2962ms (270 kbps).
The 976.6KB file loaded in 2044ms (3914 kbps).
The 9.5MB file loaded in 12556ms (6371 kbps).
4 out of 4 requests to "https://fupload-sae1.app.box.com" succeeded.
Upload Speed: 6371 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-ase.app.box.com
The 9.8KB file loaded in 510ms (157 kbps).
The 97.7KB file loaded in 957ms (836 kbps).
The 976.6KB file loaded in 2261ms (3538 kbps).
The 9.5MB file loaded in 14482ms (5524 kbps).
4 out of 4 requests to "https://fupload-ase.app.box.com" succeeded.
Upload Speed: 5524 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-euw9.app.box.com
The 9.8KB file loaded in 526ms (152 kbps).
The 97.7KB file loaded in 976ms (820 kbps).
The 976.6KB file loaded in 3556ms (2250 kbps).
The 9.5MB file loaded in 16025ms (4992 kbps).
4 out of 4 requests to "https://fupload-euw9.app.box.com" succeeded.
Upload Speed: 4992 kbps
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Checking upload speed to https://fupload-euw1.app.box.com
The 9.8KB file loaded in 488ms (164 kbps).
The 97.7KB file loaded in 952ms (840 kbps).
The 976.6KB file loaded in 2240ms (3571 kbps).
The 9.5MB file loaded in 12604ms (6347 kbps).
4 out of 4 requests to "https://fupload-euw1.app.box.com" succeeded.
Upload Speed: 6347 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-as1.app.box.com
The 9.8KB file loaded in 1564ms (51 kbps).
The 97.7KB file loaded in 1331ms (601 kbps).
The 976.6KB file loaded in 2075ms (3855 kbps).
The 9.5MB file loaded in 14684ms (5448 kbps).
4 out of 4 requests to "https://fupload-as1.app.box.com" succeeded.
Upload Speed: 5448 kbps
=========================================================================
Final User Time: 1749654063
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