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Question

Trouble changing email address

  • May 23, 2025
  • 2 replies
  • 14 views

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I tried to change my email address. I was sent a confirmation link. When I click on the link, I get the code, 403 Forbidden, Attempting a prohibited action. 

2 replies

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Hi Tanesha,

Welcome to the Box Community! I'm happy to help.

I investigated the account and it looks like you have successfully added a secondary email. 

Once your secondary email is linked and verified, you will have the option to "Make it Primary".To make a secondary address your primary address, just click Make Primary button.

Best,