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Question

Trouble adding a co-admin

  • May 23, 2025
  • 7 replies
  • 69 views
C
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Hello,

I'm a co-admin, attempting to make a managed user a co-admin, but I receive the following pop-up:

"Admin and Co-admin roles must use a verified domain for the primary and secondary email address. Please try again."

They're part of the same domain as every other user.

Thanks

    7 replies

    C
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    Please disregard. They just showed up as a co-admin despite the error message.

    C
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    Hi Lannie, 

    Welcome to Box Community and I’m here to help!

    Glad that hear that it worked out! Let us know if you need assistance and feel free to join back here. 

    Thanks for posting! 

    C
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    I have the same issue, however, the person is not appearing as a co-admin after multiple attempts and the same message noted in the comment above about a verified domain.

    C
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    I have the same issue now as well. Can someone please respond to this support request?

    C
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    I have this same issue

    C
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    same issue here

    C
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    When trying to make a managed user a co-admin I'm getting a message that this user needs a primary and secondary email address. Understand that others have had the same issue. Help!

     

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