My company told me to reach out to Box.com support to help solve this issue. I must start off by saying the process of trying to contact Box.com support is incredibly frustrating and makes me want to consider using a different service instead.
The person who previously held my position had a Box.com account with all of our Marketing & Sales files for the team to easily access. My property just purchased a new Box.com subscription for me, but when I went to request an account transfer, the former associate’s name/email does not show up with an account associated--I'm guessing this is because she left the company months ago. Can someone from Box.com please open a support ticket to help me recover this account and transfer the files over to my new Box.com account?
I was told by my company that this situation will be handled by Box L3 collaboration support completing the transfer.