Hi! I by accidently transferred ownership of my data room to the wrong email address, which we no longer have access to. How can we revert the ownership change? I don't see a way to contact support by email or phone so hopefully this is the right forum.
Thank you!
Hi Scott,
Welcome to the Box Community, I'm happy to help!
The process of transferring ownership of a folder is irreversible to Box once it's been taken, only the person that now owns the folder can transfer the ownership to another account. If the folder was transferred to a personal account with an email that you no longer have access to, you will need to find a way to get access to that email address so you can login to Box and transfer the ownership to the rightful user.
Thanks for reaching out and let us know how else we can help!
Regards,
Hi France - thank you very much for the quick response! Unfortunately we don't have access to the email address and it is impossible to regain access. I have to believe that a) there is someone from Box that can help reverse the ownership change or b) we can delete the folder permanently. Please advise.
Thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
