Skip to main content
Question

Transferred ownership of folder and now over 2000 files are missing

  • May 23, 2025
  • 1 reply
  • 56 views
Forum|alt.badge.img

I transferred ownership of a folder and now 2000+ files are missing. Some showed up (200 files), but most of them did not. The transfer happened 4 days ago, and I still can't see the files. It said there was an error with the transfer but gave no error code or solution. Please help me submit a ticket as it is not giving that option. 

    1 reply

    Forum|alt.badge.img

    Hi Lisa,

    Welcome to the Box Community! I’m happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates. Thanks for your patience!

    Best,

     

    Terms of ServiceAccessibility statement