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Transfer Admin privileges to a Co-admin

  • May 23, 2025
  • 1 reply
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I am leaving my company and I am trying to swap my Admin privileges to a colleague BUT when I try to verify the email I receive it says I do not have permission to do this.  Any ideas?

    1 reply

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    Hi Andrew, 

    Welcome to Box Community and glad to help! 

    To transfer the Admin privileges to another user, please make sure to check the following for the successful takeover.

    • The user taking over the Admin privileges should be an existing user in your Box instance. If not, please add the user first and here's how. 
    • Is the user's email domain verified in your Box instance? If not, please ensure that he/she's using your verified domain. Meanwhile if you need to verify your domain please follow the outlined steps here. 
    • Lastly, transfer the Admin privileges to another user. 

    Hope it helps! Let us know if you have questions,

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