Skip to main content
Question

Tracking viewers activity

  • May 22, 2025
  • 1 reply
  • 17 views
C
Forum|alt.badge.img

Hi

We have the Business Plus subscription but I did not get access to the Full User Tracking Activity feature. 

Do I need to to anything to unlock it?

Thanks

Julia

 

 

    1 reply

    C
    Forum|alt.badge.img

    Hi Julia, 

    Welcome to the Box Community, I'm happy to help!

    May I know what is your permission as a collaborator on a File you are tracking user activity of? 

    Tracking file activity is available only on the files of Starter, Business, Business Plus, and Enterprise accounts, and only are visible if you're an Owner, Co-owner, or Editor of the file.

    Furthermore, if the "Hide collaborators and their activity from non-owners" setting is turned on for a folder, Owners and Co-owners still see file activity, but Editors do not. 

    For more information about tracking Access Stats on Files, please take a look at this article: https://support.box.com/hc/en-us/articles/360043696594-Tracking-User-Access-Stats-on-Files 

    Let us know if you have any questions, and we will help you!

    Regards,

    Terms of ServiceAccessibility statement