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Question

Total item count and retrieved item count doesn't match.

  • May 22, 2025
  • 1 reply
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Hello Box team,

I am seeing an inaccurate item count in my Box root folder. Could someone help me figure out this issue?

Thanks,

Satish.

    1 reply

    C
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    Hi Satishgarneni, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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