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Question

Today I am only able to download ONE file at a time... is something broken ??

  • May 23, 2025
  • 6 replies
  • 17 views
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Usually I am able to download a 'folder' that contains anywhere from 1 to 100 documents.  Today I am only able to download ONE single document at a time...the .zip function appears to be not functioning. 

I am not doing anything different from yesterday when it was working fine.

Help ?!

    6 replies

    C
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    I am having the same problem

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    Operationally it states that the Box FTP is working.  However, i am unable to download more than one document at a time and need an entire folder to fulfill a legal request that is needed TODAY.  Howe do we make this an URGENT fix?  I've tried three browsers, two machines and a co-worker.  The error is unspecified - just that there was an error and the process quits.

     

    Thank you in advance for your understanding and assistance.

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    Judy try again. It just started working

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    yes , I am able to download multiple files again ... back to normal.

     

    C
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    Hi Judy, 

    Welcome to Box Community and glad to assist! 

    Let me create a new case and a member of our team will be in touch, please keep an eye out. 

    Thanks for posting! 

    C
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    It appers that BOX is back to functioning as usual for me.   Must have been just a hiccup... but I'm not sure of anyone else.

    Thanks for you attention on this issue.

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