I am having the same problem

Operationally it states that the Box FTP is working.  However, i am unable to download more than one document at a time and need an entire folder to fulfill a legal request that is needed TODAY.  Howe do we make this an URGENT fix?  I've tried three browsers, two machines and a co-worker.  The error is unspecified - just that there was an error and the process quits.

Thank you in advance for your understanding and assistance.

Judy try again. It just started working

yes , I am able to download multiple files again ... back to normal.

Hi Judy, 

Welcome to Box Community and glad to assist! 

Let me create a new case and a member of our team will be in touch, please keep an eye out. 

Thanks for posting! 

It appers that BOX is back to functioning as usual for me.   Must have been just a hiccup... but I'm not sure of anyone else.

Thanks for you attention on this issue.