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Question

This site can't be reached. ERR_CONNECTION_RESET

  • May 23, 2025
  • 2 replies
  • 19 views
C
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Hello All,

I am getting an issue on my browser when I try to access box url.

This site can't be reached.

ERR_CONNECTION_RESET

Any suggestion how to troubleshoot this issue?

Thanks in advance.

    2 replies

    C
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    Hi there, 

    Welcome to Box Community and glad to assist! 

    To address your log in error, please try the following fix: 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it works! 

    C
    Forum|alt.badge.img

    Hi Rona

    Thank you for above reply.

    >To address your log in error, please try the following fix: 

    Actually, my issue is I am unable to access Box site in my browser.

    Any suggestion, what can be cause of this issue?

     

    Thanks in advance.

    BR.

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