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Question

This site can't be reached. ERR_CONNECTION_RESET

  • May 23, 2025
  • 2 replies
  • 19 views

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Hello All,

I am getting an issue on my browser when I try to access box url.

This site can't be reached.

ERR_CONNECTION_RESET

Any suggestion how to troubleshoot this issue?

Thanks in advance.

2 replies

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Hi there, 

Welcome to Box Community and glad to assist! 

To address your log in error, please try the following fix: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

Hope it works! 


Forum|alt.badge.img

Hi Rona

Thank you for above reply.

>To address your log in error, please try the following fix: 

Actually, my issue is I am unable to access Box site in my browser.

Any suggestion, what can be cause of this issue?

 

Thanks in advance.

BR.