Skip to main content
Question

This shared file or folder link has been removed or is unavailable to you.

  • May 22, 2025
  • 2 replies
  • 103 views
C
Forum|alt.badge.img

Hello, we are trying to access link provided for uploading of documents. 

https://nasagov.box.com/s/j5c3wju2gvd98s8yfgv2zc2jmc089u45

Currently we have Business Enterprise Account and unable to access this link. The response we get is:  "This shared file or folder link has been removed or is unavailable to you." This should be available and access. Can you help / guide us  ? 

 

    2 replies

    C
    Forum|alt.badge.img

    HI Sam,

    Welcome to the Box Community, I'm happy to help.
     
    "This shared file or folder link has been removed or is unavailable to you."
    This error typically is caused by one of 3 things:
    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.

    Best,

    C
    Forum|alt.badge.img

    Thank you!   Link owner updated the link & permission and it works. 

    Terms of ServiceAccessibility statement