I experienced a sync rollback after migrating from Box Sync to Box Drive. The file was actively updated until recently, but after restart it reverted to a version dated May 31, 2026. Version history exists but is inaccessible due to plan limitation. I need server-side recovery or rollback to the latest pre-overwrite version.
Hi
Welcome to Box Community, and we’re glad to assist!
For more context, did you uninstalled your Box Sync application after installing Box Drive? If you do, this method should generate “Archived - Box Sync” folder wherein your unsynced contents were preserved. Could you review this folder and look for the updated version of your file?
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