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Question

This email address is already associated with a freemium account

  • September 2, 2026
  • 0 replies
  • 4 views

I have two users who are part of our team that I will need to assign specific access to manage a team folder, but these users already associated under a fremium account. What do I need to do to gets them into the team under viewer uploader access to a team folder? I cant add them into the user section as of yet. One of the users has an email that’s part of our domain, and the other hasa gmail account.

 

I look at this topic “Cant register users because they are on another account” but it looks like it’s related to a gust account.