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There was an error while trying to add new email to my account

  • May 27, 2025
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Hi, I am trying to add an email address to my account, but I am getting an error message that says "There was an error while trying to add NewEmail@email to your account." Thank you for your assistance.

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    Hi Ali,

    Welcome to Box Community and happy to assist! 

    As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

    At this rate, please get in touch with your internal helpdesk team for assistance. 

    Thanks for posting!

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