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Question

There was an error while trying to add new email to my account

  • May 27, 2025
  • 1 reply
  • 9 views

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Hi, I am trying to add an email address to my account, but I am getting an error message that says "There was an error while trying to add NewEmail@email to your account." Thank you for your assistance.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Ali,

Welcome to Box Community and happy to assist! 

As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

At this rate, please get in touch with your internal helpdesk team for assistance. 

Thanks for posting!