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Question

There was an error while editing this user. Please try again.

  • May 22, 2025
  • 1 reply
  • 13 views

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Getting this error: "There was an error while editing this user. Please try again."

Details:

A new user was added and could not assign folders. Deleted and added user again with the same outcome. Looked on forums, and conducted internet searches with no resolutions.

1 reply

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Hi Admin, 

Welcome to the Box Community, I'm happy to help!

This would be something our Product Support team would like to investigate with you and may require specific account information. 

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Please check your email for details and updates.

Best Regards,