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I created a new account via google account, and now trying to set my new password but "There was a problem changing your password." error pops up every time.


I tried to change the browser (Chrome, Edge, Firefox), and OS(Win, iOS) but the same error appeared.


This issue is seems to be related to this:


https://support.box.com/hc/en-us/community/posts/18869814941971-Error-changing-password

Hi Hiroyuki,


Welcome to Box Community and glad to help! 


We've created a new case and a member of our team will contact you through email, please keep an eye out. 


Thanks for posting!


Hi, Im having the same issue, I did clear my cache and change browser, still same error "There was a problem changing your password." I just created my account due to a sensitive information being shared to me, please help 360497915707


Having the same issue... so frustrating. I don't have an "old password" due to signing in with Google. When I attempt to add one to my account the system says It's can't... I need to access this folder in order to submit plans to the government... please help!


I am having the same error, please help.


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