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Question

"There are open files that are preventing Box Drive from starting."

  • May 22, 2025
  • 1 reply
  • 49 views
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I am now getting this error message and unable to access my files on my desktop running Windows 11 and the latest version of Box drive. 

Amazingly, I can't find any mention of this message anywhere, even when I search Google. 

Any help would be much appreciated.  

Thanks.

    1 reply

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    Hi there, 

    Welcome to the Box Community!

    Can you uninstall Box Drive following the steps in this in this article then reinstall the app again?

    To reinstall, please see this article for a thorough steps.

    Let us know how it goes and if you are still getting the same error message after.

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