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The Used Storage is not Correct

  • May 22, 2025
  • 1 reply
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I have search the Forum many times and they say need to contact support, but, how to contact the support? All the way is redirected to here.

My problem is: The Used Storage is not Correct. I had empty all the files and the trash, but the Admin Page say I have used 24.5 GB, need help. 

    1 reply

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    Hi Wind,

    Welcome to the Box Community! 
     
    I ran a script to fix the file size count in  your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
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