Skip to main content
Question

The usage of storage space in My Account is incorrect.

  • May 22, 2025
  • 4 replies
  • 36 views
C
Forum|alt.badge.img

Regarding the usage of storage space managed by this account, Box shows 6.7 GB of storage space is being used even after deleting unnecessary files and keeping the total usage size under 10 MB.

I think this issue is the same issue as the following link.

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

"Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. "

I would like to contact Box Support, however I can't do it, thus I post this issue in this forum. Would you please help me resolve this issue?

 

    4 replies

    C
    Forum|alt.badge.img

    Hi Eri, 

    Welcome to the Box Community!

    This indeed will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience and participation in the community! 

    C
    Forum|alt.badge.img

    Hello. I'm facing the same problem. I keep getting the same error message although I "theoretically" have 32 out of 50Gb available.

    Could you please reset my storage count too?

    C
    Forum|alt.badge.img

    I'm having the same problem.

    Please run script for my account too?

    C
    Forum|alt.badge.img

    The storage usage is incorrect in my account and I cannot submit a support request. Other options?

    Terms of ServiceAccessibility statement