I also want to add that it’s for a different email than the email I used to log in to ask this question. since the two factor authorization also blocked me for asking for support here.

Hi ​@michmiller07, 

Welcome to Box Community and we’re sorry to hear about your trouble with MFA codes! 

Due to security and privacy reasons, we encourage you to contact our Box Product Support team using your affected email linked to your Box account. You can do so by submitting a support ticket HERE. 

Thanks for posting! We’d love to further assist. 

My colleague cannot sign into his account.

He was asked for an authentication code, which he does not receive.

Also another colleague is asked to enter by the verification email, which he does not receive either. 

Thank you

Hi ​@Sena, 

Welcome to Box Community and we’re glad to assist! 

We’ve also moved your post to this related topic, 

Mainly, for us to be able to verify their account information, and provide the recommended fix regarding their login issue. 

If the user can’t login through the support site, please use this link and submit a ticket. 

Thanks for posting!