We noticed that after deleting everything from our box account the space reported is not correct for account ID 216612843, it says it´s using 32.7GB out of 50GB, but we deleted all files, could you please run the script on that account to recalculate the free space?
Question
The space reported is not correct
Hi Rodolfo,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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