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Question

The save error

  • May 23, 2025
  • 1 reply
  • 13 views
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PPT file on box server(which have been already on box server)  was not properly updated due to my company IT security(Basically our company basically can not upload data on file server such as box). The reason why update of PPT file was not properly is because i used PPT application and edit ppt file, but it was prohibited due to security control. it is OK that ppt file was not properly updated and saved on server.

The important problem is every time i open PC, the file was saved on my local PC due to updating was not properly done. Could you pleas elet me know solutionxsqIzbLyqV3ExavUkb9kNUi3g.jpeg 

  

    1 reply

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    Hi Yasuto, 

    Welcome to Box Community and I’m here to help!

    Please try to manually reset your Box Drive application, 

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
    • You may need to show hidden folders to see \AppData.
    Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences. Restart the Box Drive and follow the prompt to log back in.

    Hope it works! 

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