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Question

The Quantity of used strage is wrong.

  • May 23, 2025
  • 2 replies
  • 80 views
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I used approximately only 2.3GB.

I had utterly deleted files in the trash box.

However, the quantity of my used storage is 4.5GB.

It is wrong.

Please correct this problem.

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

    Forum|alt.badge.img

    thanks!!

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