Question

The plan cannot be upgraded and an error occurs.

Please help me as I am unable to upgrade my plan from Free plan to Business or all other plans and I get an error.

Hi there,

Welcome to the Box Community, I'm happy to help!

I understand that you encountered an error when upgrading your Box account.

Please send an email to billing@box.com and someone from the team with reach out to help address and look into this.

Regards,

Sign up