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Question

The page cant load after login

  • May 22, 2025
  • 2 replies
  • 88 views
Forum|alt.badge.img

After I login in the box on my computer, the page fail to load. Although I try to use different browser on different devices, it still.

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    2 replies

    Forum|alt.badge.img

    Hi Henry, 

    Welcome to the Box Community!

    Can you try the following initial troubleshooting tips to resolve this issue?

    • Try to clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
    • Try logging in to your Box Account using different browsers and see if it makes any difference when accessing Box.
    • Try disabling add-ons or extensions in your browser.

    Let us know how it goes and feel free to write back in if you have questions!

    Best,

    Forum|alt.badge.img

    Hi, 

    I am experiencing the same issue since yesterday. 

    I have cleared the cache and cookies and also tried different browsers, I have also disabled extensions but the issue is still coming.

    Please could you help ?

    Thanks,

    Siddharth 

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