The option for "Open this file on your desktop" is grayed out for Excel and Word. Using Google Chrome.

Question

My new job uses Box in an Outlook email group.
The work schedule is on an excel spreadsheet.
I want to click "open" to access the spreadsheet but it is grayed out.

community-manager · Answer

Hi Brenda,Welcome to the Box Community and thanks for your post in the forum!Have you already checked out our article for Box Edit yet?Opening and Editing Files with Box EditThis may be relevant to your problem with the next steps!If you need further assistance,please submit a support ticket here: https://support.box.com/hc/en-us/requests/new and an agent will help you directly.Best,France

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