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Question

The login screen appears when embedding a video using the embed widget.

  • May 27, 2025
  • 3 replies
  • 69 views
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I embedded a video on my website following the instructions in the article below. However, on some devices, the video didn't appear, and instead, the login screen for Box was displayed. If there is a reason for this issue and a solution, please let me know.

https://support.box.com/hc/ja/articles/360043695434-%E5%9F%8B%E3%82%81%E8%BE%BC%E3%81%BF%E3%82%A6%E3%82%A3%E3%82%B8%E3%82%A7%E3%83%83%E3%83%88%E3%81%AE%E4%BD%9C%E6%88%90

    3 replies

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    It is more likely that the error screen mentioned above is appearing due to the login status of Box, rather than being device-dependent.

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    Hi there, 

    Welcome to Box Community and glad to help! 

    Can you send a screenshot translated in English language for a closer look? 

    We'd love to further assist! 

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