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The folder cannot be found.

  • Apr 22, 2026 2:54 AM UTC
  • 1 reply
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A folder I moved has gone missing. I checked the Recycle Bin, but it wasn’t there. How can I recover it?

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Apr 28, 2026 2:48 AM UTC

    Hi ​@y-mikami, 

    Welcome to Box Community, and we’re going to help locate your missing folder. 

    If you have correctly followed the instructions in moving folders within Box.com it shouldn’t disappear like you mentioned. No worries, we will ensure to help you investigate and find out where the folder has gone into. 

     

    To do so, I’m going to create a new ticket and a member from the Box Product Support team will reach out to you shortly. 

     

    Thanks for posting, and we hope to sort this out soon! 

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