A few days ago (around 4/28/2021) the Google Docs integration to Box stopped working for me. I have tired clearing my cache, incognito mode, and a different browser to not avail.
The error I get is this:
- From Box select New -> Google Doc (or Slide, any Google doc)
- Enter file name
- Hit return
- I get presented with Sign in to continue over and over and over again
Alternatively, you can simple click on a Google Doc and try to Open in Google Doc, same issue.
I am properly logged into Google and tried with a different browser (FireFox) and still get the same error. The file gets created but you cannot edit it in Google Doc.
Any help would be appreciated!
[personal information--redacted]
0
Comments
2 comments
Sort by
-
Thanks France, but I think you missed the part where it was working a few days prior on the same machine. Cookie settings look good.
Nelson
Hi Nelson,
Welcome to the Box Community!
Can you make sure to enable cookies and third-party cookies to log in to the Google editor? To do this in Chrome:
Can you also check if your account meets the requirement to use Google integration as stated in this article:
If things still don't function as expected after checking these requirements, to help you investigate, you may reach out to our product support team by clicking on the “Contact Support” link just above this page.