I deleted file on May 4, 2026 and restored file on May 5, 2026 but it seemed the restored file arn’t fully restore. They appear only the folder but what within the folder are fully disappear and I set the file to be automated deleted for 30 days.
My capacity is not full anymore. Please help with this issue.
Best answer by Rona Box
Hi
Welcome to Box Community, and we’ll help review your content recovery!
Upon review, the folder that you restored has been completed. We also have a bird’s eye view of your folders and it appears that the folder you restored is now containing files.
In your end, does the folder appears to be empty still?
Please be informed that when restoring a deleted folder that contains large contents. Their recovery ETA will vary according to the size of your contents. In cases like this, they may not instantly return back right after you hit restore from your trash.
Get to know more about content recovery and Box trash feature, please check out this article.
Hope it helps! Let us know in the Community if you need additional help.
Hi
Welcome to Box Community, and we’ll help review your content recovery!
Upon review, the folder that you restored has been completed. We also have a bird’s eye view of your folders and it appears that the folder you restored is now containing files.
In your end, does the folder appears to be empty still?
Please be informed that when restoring a deleted folder that contains large contents. Their recovery ETA will vary according to the size of your contents. In cases like this, they may not instantly return back right after you hit restore from your trash.
Get to know more about content recovery and Box trash feature, please check out this article.
Hope it helps! Let us know in the Community if you need additional help.
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