Skip to main content
Question

The Box is empty and the reports shows 103.6MB used

  • May 22, 2025
  • 2 replies
  • 65 views
C
Forum|alt.badge.img

Support guys, could you please run the script and fix this thing?

 

    2 replies

    C
    Forum|alt.badge.img

    Hi Ne Ga,

    Welcome to the Box Community! I'm happy to help.
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    C
    Forum|alt.badge.img

    Although my "box" is completely empty, I still have the indication that 5.6 GB of the allocated space is occupied.

    I did it report in 2020 and now again and still it is without change and any response

    Terms of ServiceAccessibility statement