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Question

The box account has been removed from the Google Authenticator APP

  • May 23, 2025
  • 1 reply
  • 26 views

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Hello!

I can't pass MFA since the box account has been removed from the Google Authenticator APP and now I can't get the autogenerated password. 

What can I do in this case? 

1 reply

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Hi there,

Welcome to the Box Community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

Thanks!