Hi there,
We have an integration that currently relies on OAuth2.0 for user management from Rippling's identity provider service.
One of our customers recently tried to install the integration and ran into a "The app does not use server authentication." error.
No other customers using the integration have run into this issue.
Additionally, given the customer's account status, they were required to provide a client ID for white labeling. We thought this may be correlated with the issue, but they used our existing client ID.
These are a few details of the integration.
Application Access
Only App Users of This App
Application Scopes
· Read and write all files and folders stored in Box
· Manage enterprise
· Manage users
· Manage groups
· Manage enterprise properties
· Manage retention policies
· Manage webhooks v2
Authentication Type
App Token Authentication – this should be “OAuth 2.0 with JSON Web Tokens”