Skip to main content
Question

Text disappears when opening PDFs

  • May 23, 2025
  • 3 replies
  • 27 views

Forum|alt.badge.img

Like magic almost.  The text is there for a split second, and then it's gone.  Tried multiple browsers.  Downloading the file shows the text just fine.  Is this a privacy setting that needs adjusting?  

3 replies

Forum|alt.badge.img

Hi Mike, 

Welcome to Box Community and glad to assist! 

Please try clearing your browser's cache and cookies then try again. 

Hope it works! 


Forum|alt.badge.img

Hi 360497915707, I am facing the same issue. I have cleared browser's cache and cookies but the issue still persists. When opening some documents, the text is there for a second and then slowly fades away.


Forum|alt.badge.img

I have a similar issue with a W9 form; I can see the text in the Box preview but when I download and open in Acrobat the text I entered has disappeared. This is recent as I sent my W9 without issue a month ago.