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Question

System Extension Failed to Load - Big Sur

  • May 22, 2025
  • 11 replies
  • 37 views
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Shows no option to re-enable in System Preferences (Security).

Tried restarting, still does not work.

Re-installed, still does not work.

 

What do I do now? I cannot open Box files within my finder.

    11 replies

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    Hi Ni, 

    Welcome to the Box Community!

    I can see you are seeing some issues running Box Drive in Mac OS Big Sur.  This will require our Box Support team to work directly with you to investigate.

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

    Thanks for your patience!

     
    C
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    Hi,

    Same pb

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    Same for all our Macs and there are others posting that Box Drive is now broken on Big Sur. This should be a critical bug fix - can you all let us know if it is being treated as such?

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    Same problem folks, on a MacBookPro 2019 upgraded today to Big Sur. Any clue for a bug fix? what can I do now to see my Box files offline?

    thanks

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    I have the same problem. I just updated to Mac OS 11.0.1 Big Sur. Box Drive won't load now. I checked System Pref.s but all these settings look fine. I tried re-installing box and rebooting a few times but no luck.

    BOX__1dmRqRdGNLn_OGQ3pSOKBQ.png

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    I confirm system extensions and authorizations are all in place. I tried to reinstall everything and rebooted at least three times but without success

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    Hey, Everyone!

    If you are having the issue running Box Drive on your macOS Big Sur just as Ni here report, I recommend submitting a ticket and reach out to our Support team to help you in troubleshooting this issue by clicking on the “Contact Support” link just above this page.

    Thanks for your patience and let us know how it goes with Support teammate!

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    Hi Aira/France,

    I have followed your steps and I am still receiving the same error message. I am on the general public release and not on beta of Big Sur.

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    Hello, 

    same screen and no solution apparently restarting the Mac neither reinstalling Parallels. Using latest 16.0.1.

    The BIG issue is no access to the FINDER LOCAL FILES that means impossible to work offline.

    How's that possible? This is really a serious one. Please work on the fix urgently. Thanks!

    BOX__GWwwtdWZ4Aponi-Jzx7Aog.png

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    Hi All, 

    We appreciate you raising this issue to us, our engineering team is currently aware of this situation and continuously working for a fix. 

    In the meantime, please go ahead and submit your ticket about this issue to our support channel and click "Contact Support" just above this page to get direct assistance from our support teammates.

    Appreciate all your patience here and understanding!

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    This is CRAZY! Box had access to a deliver and public beta for MONTHS! How has this not been addressed??

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