Syncing for Web to Mac Desktop

Hi Sarah,

Welcome to the Box Community! I'm happy to help.

Can you try to quit or exit the Box Sync application from your menu bar/ system tray and start the app again? 

If that doesn't work, try logging out and then log back in from the Box Sync app on your computer and this should help trigger a new sync process. To logout from Box Sync app, click the Box Sync icon from the menu bar/ system tray and then choose "Preferences", it'll open the Sync status window and under "Settings" tab, you'll find the "logout" button.

 Have you checked out some basic trouble shooting articles like this:

• https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics
• https://support.box.com/hc/en-us/sections/360007552693-Troubleshooting-Box-Sync

Best,