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Question

Syncing deltes file and overrides by another user

  • May 23, 2025
  • 1 reply
  • 71 views
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I have a file added by one user.

Then I get a message that the file was deleted by another user. I check and the file is there but now with the new username.

    1 reply

    Forum|alt.badge.img

    Hi Daniel,

    Welcome to the Box Community!

    This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes!

    Best,
    Ann

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