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Question

Synced Files Not Showing Up on Website

  • May 22, 2025
  • 1 reply
  • 71 views
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I recently downloaded the Box Sync Desktop App, and added some folders from my computer to the app's folder in the file explorer to sync them.  The app ran through the syncing process, and I can see the folders in the app's folder on my desktop, however I do not see the folders on Box.com when I am logged in.  Are you able to help?  Thank you, -B

    1 reply

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    Hi Brogan, 

    Welcome to the Box Community!

    Can you take a look if there are problem items for Box Sync in the system tray or menu bar and open the notification to see what the issue is? 

    Here is an article on how to check on this on your computer and how to resolve those: https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics 

    If you are not seeing any problem items or unable to resolve the issue, please go ahead and submit a ticket to to Support by clicking on the “Contact Support” link just above this page.

    Best,

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