My synced folders suddenly seem disconnected and the folder renamed itself to "Box-Box" and I can't download the files from BOX.com, but I can't export to an external drive bc it says they need to be downloaded first. I can't open any of my files in my design programs, and there's a clear disconnect from what's on my computer vs. what's on BOX.com, I don't even know where to start.
Question
Synced Box Folders no Longer Synced
Hi Erin,
Welcome to the Box Community!
This would be something Box Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates!
Regards,
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