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Sync problem after hard disk change

  • May 23, 2025
  • 1 reply
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I have changed yesterday the hdd on my pc and after that Box doesn’t sync. Box sync status is “Synced” but Box Sync folder is empty. Is there anyway to change the Both Sync folder path? Everything was working very smooth just a few days ago. My OS is Win7

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    Hi Ioannis, 

    Welcome to the Box Community, I'm happy to help!

    You can certainly change the location of Box Sync folder and this can only be done when you first log into Box Sync (the first time after installing Box Sync or when you log in as a different user) you would have the option to customize the location of the "Box Sync" folder where Box Sync will store your synced content.

    Take a look at the complete steps in this article on how to configure the location of your Box Sync folder: https://support.box.com/hc/en-us/articles/360043696674-Modifying-the-Location-of-the-Box-Sync-Folder 

    If you have questions, please let us know and we will do our best to help you!

    Regards, 

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