Hi, I have saved some files onto my local folder while I cannot see these files on the web box and my team member cannot see it at their Box. Can you help? Thanks.
Question
Sync folders/files failed, documents missing
Hi Dawson,
Welcome to the Box Community!
This would be something our Support team would like to investigate with you and may require specific account information.
It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes.
Best,
I removed BOX sync and installed BOX DRIVE but now many of the most files are missing and I can't find them.
Where are they put?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.