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Switching account from Individual to Business - free trial

  • May 22, 2025
  • 1 reply
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Hi there - I created an individual Box account today tied to my Gmail address. I would like to explore the Business plan's features but it doesn't seem as though I can sign up for the free trial. The only option I have within my account is to upgrade to Business and pay immediately. If I go to the pricing page and try to sign up for a free trial for the Business plan, while logged into my existing account, I'm immediately directed back to the All Files view within my account. If I log out and try signing up for the Business trial, I receive an error that my email address has already been taken. I don't have another email address I can use to sign up for the trial.

    1 reply

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    Hi Kylie, 

    Welcome to the Box Community!

    Please make sure to follow the steps in this article to upgrade your account: https://support.box.com/hc/en-us/articles/360043692774-Upgrading-your-Box-Account 

    If you are for any reason unable to upgrade for a Free trial Business account, please go ahead and send an email to billing@box.com and a representative will reach out to you to help address this. 

    Stay safe and thanks for posting!

    Best,

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