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Question

Switched machines and Box Drive is not updating

  • May 23, 2025
  • 1 reply
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I travel for work and have multiple computers I use at different locations. I had to ship my main computer to this location. In the meantime, I used my MacBook Pro laptop which was syncing fine w/ Box. My MacPro Tower arrived, but when I now try to use Box Drive - I can't see any of the folders I created in the interim on my laptop. I seem to be having all sorts of issues accessing files via Box Drive now and have to use the website. 

I've quit Box Drive and logged back in several times to no avail. Any suggestions? I'm working on macOS Monterey 12.5.1

    1 reply

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    I have had similar issues with Box and MacOS 12.5.1 since the security update.  Any file that I try to access through Finder that is stored on Box (a word document, for example) just locks the application up while it tries to download it.  Once I quit Box, the whole system releases.  Not sure what is happening, but it is not helpful.  

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